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Ann Gibbons

Executive Director of Care & Support
Metropolitan Housing (Confirmed)

Ann started her career in the hospitality sector, working her way up from Chambermaid to Restaurant Manager in a variety of hotels and restaurants in locations such as Switzerland, The Outer Hebrides, Amsterdam and Aylesbury – all in just over three years. Ann then went on to spend eight years running and opening high volume themed restaurants in Belfast, York, St Andrews and London.  For the next two years she was an Account Manager for John Smiths Brewery in North Yorkshire, after which she worked for Whitbread Inns as an Area Manager for the Brewers Fayre and Brewsters branded pubs and Travel Inns.  During this time she took a lead role in the launch of the Brewsters brand, running leadership workshops and working with the Disney Institute in Florida to develop a bespoke programme to support the cultural leadership of the brand. After seven years with Whitbread, Ann took an Area Manager position with Santander, becoming a Regional Director, before moving onto Yorkshire Bank in the same role.  Ann then worked for the Derbyshire Building Society initially as Head of Branch Network, but following the merger with Nationwide, she became Head of Distribution Development for Nationwide Regional Brands where she consolidated three different building society business practices in line with the parent company’s expectations and appetites.  Following this success, Ann began working for Anchor as a Regional Operations Director for the next two years before joining Metropolitan in March 2013. Ann joined Metropolitan in 2013 to head the Care and Support business. Under her direction the business secured several major contracts in the East of England and continued to build its mental health and older people services. Ann now leads the Customer Services Directorate which consists of teams providing services to customers from across the business – whether that’s vulnerable older people or general needs residents.

  • Examining the impact of the full replacement of Housing Benefit with Universal Credit
  • Exploring solutions devised by authorities and associations where UC has been piloted
  • Managing the risk and considering the opportunities that arise from UC
  • Exploring solutions devised by authorities and associations where UC has been piloted
  • Developing strategies for improving the service design and enhancing customer experience