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Rosie Du Rose

Executive Director, Operations
Home Group (Confirmed)

Rosemary joined Home Group in 2009 and has accountability for the delivery of all housing, maintenance and care services across the Group. Before joining the Group, Rosemary worked in financial services for Pearl Assurance, Legal & General and Friends Provident. She then moved to the telecoms industry where she held senior leadership roles at T-Mobile and O2. Her career has mainly focused on managing major service operations, creating a differentiated experience and managing major change programmes.

  • Examining the impact of the full replacement of Housing Benefit with Universal Credit
  • Exploring solutions devised by authorities and associations where UC has been piloted
  • Managing the risk and considering the opportunities that arise from UC
  • Exploring solutions devised by authorities and associations where UC has been piloted
  • Developing strategies for improving the service design and enhancing customer experience