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Sam Leigh

Executive Director of Service & Transformation
Yarlington Housing Group (Confirmed)

Sam is responsible for the successful delivery and implementation of all areas of the transformation programme. Sam previously worked at Jardine Lloyd Thompson where she was responsible for leading the biggest transformation programme ever undertaken within the Employee Benefits division. Prior to this, Sam has also undertaken a number of business transformation roles within Barclays Bank, successfully leading and implementing a programme of change that drove significant improvements in both customer experience and regulatory requirements.    

  • Rolling out a new corporate strategy to serve 23,000 customers in the most economic, efficient and effective manner
  • Implement a new service and operating model, consistent with the customer needs
  • Building new homes across the South West to tackle the housing crisis and increase affordability
  • Going 24/7 digital to streamline communications with customers and achieve speedy service delivery
  • Maintaining social purpose by developing community led initiatives